Support Methodology


AISO.net has designed a reliable green hosting solution that should not require 24/7 support. Any emergencies are addressed immediately no matter what day or time but our sales and support staff is here from 8AM to 5PM Pacific Time.

 

Support Staff
With a hand picked team of engineers and technicians who don't know the words "can't be done", we empower our support staff so when you need support you get a knowledgeable friendly person who can solve your issues the first time. Our support staff is available by e-mail, live chat and phone. We recommend e-mailing us for any issues you may have for the quickest response. This allows your issue to be tracked and resolved by any of our support personal.

 

Network Monitoring
We run redundant monitoring servers that monitor each piece of equipment on our green network. Our monitoring is so advanced it will notify our support staff if there is any issues with our switches, routers, servers, bandwidth, etc. so we can proactively handle potential problems. This type of proactive monitoring ensures our clients the most possible uptime available.


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Real People True Testimonials - Green Hosting
AISO.net has been a great help to my company. They have always been there to answer any questions that I have as well as well as offering the best hosting price out there for the quality of service. For me that is important because I am a web designer and my clients count on me to offer them great service at a good price. That is what AISO does. Their up time has been phenomenal and their customer service is second to none. All of my clients are on one of AISO's green hosting plans. I wouldn't...
Dennis
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